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Before you contact us with a question, please check our FAQs and Tips to see if your answer is there.

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Top FAQs

  • We no longer charge late fees for overdue items. Instead, if you have an item that is 10 days or more overdue, you can't use your library card until you bring the item in question back. Once you return the item, you are back in action.

    The library hasn’t totally eliminated fees though. If you lose or damage an item there will be a replacement charge. And if you have an item that is 45 days late there will be an additional collection agency charge.

  • You can choose to be notified by email, phone call or text. 

    Email Notifications

    If you have an email address in your Patron Record, we'll send you:

    • A notice when you have holds that are ready to pick up.
    • A courtesy notice two days before an item is due.
      • If an item has auto-renewed, you will still receive this notice and it will alert you to the item's new due date.
      • If your item has not auto-renewed, you will need to return it by the listed due date to avoid a late fine.
    • An overdue notice at four and 10 days after the due date
    • A billing notice for materials not returned after 21 days

    You'll also receive the CPL newsletter and information regarding upcoming events.

    Please add to your email address book to assist delivery of notifications.

    Phone Notifications

    If you do not have an email associated with your library card, we will call you:

    • When you have items ready to pick up
    • Two days before an item is due. You will not receive a phone notification when items auto-renew.
    • An overdue notice at four and 10 days after the due date
    • A billing notice for materials not returned after 21 days

    Automated phone notifications are made two times a day, around 10:00 AM and around 4:00 PM. 

    Text Notifications

    You can also sign up for the library's Shoutbomb text messaging service.

    • Get alerts about holds, items due soon, and overdue items
    • Renew eligible items via text message
    • Continue to receive your standard email or telephone notice as usual
  • Your default PIN is the 8-digit birthdate (MMDDYYYY) associated with your account. For example, if your birthday is May 15, 1991, your PIN is 05151991. 

    Once you log into your account, you can change your PIN to a number of your choice. Your PIN must be at least 7 digits and no longer than 13 digits, and can only be numbers.

  • Library cards must be renewed periodically to ensure we have your up-to-date address and contact information on file and verify your residency.

    To renew your card, please come in person to the Check Out Desk with your photo ID. If your ID does not show a Canton, MI address, please bring proof that you live, work or go to school in Canton.

    Patrons who live in Canton can call 734-397-0999 for a one-time-only 90 day temporary renewal. Please visit the library within the 90 days to renew your card in person.

  • The goals of the ELL program are to

    • gain fluency and confidence in English as a non-native speaker, 
    • meet people and make friends, and
    • help other English Language Learners gain confidence and skills.

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