Frequently Asked Questions

Library cards must be renewed periodically to ensure we have your up-to-date address and contact information on file and verify your residency.

If you live in Canton, MI or if you have registered your Plymouth District Library Card with us, you can renew your card online. To verify/update your address and renew your card, please click the second link on this form. If your address remains the same, simply click next on that screen to advance.

For all others, please come in person to the Check Out Desk with your photo ID.

If your ID does not show a Canton, MI address, please bring proof that you live, work or go to school in Canton.

Patrons with a Canton or Plymouth library card can request specific items from our collection by clicking the green “Place Hold” button on the item record in the online catalog, or by calling us. When the item is ready for pick up, you will be notified via the notification method you selected for your account. Please pick up your item within four days or your hold will be cancelled.

There are three options for picking up your holds:

1. Hold Shelf: The Hold Shelf is just past the Check Out Desk, on the right side, and is available any time the library is open. Items are shelved in alphabetical order by your last name. After locating your held item(s), you can check them out at a self-check station or at the Check Out Desk.
2. Curbside: There are designated curbside parking spots in the east lot (the parking lot to the left as you drive in, or to the right as you exit the building). When you are notified that your holds are available, come to the library and call the number on the sign. We will check out all of your current holds and bring them directly to your vehicle.
3. Delivery: If you are a Canton resident, you can have your holds delivered to your doorstep, for free. Deliveries take place on Tuesdays and Fridays.

If you are a reciprocal card holder, not from Canton or Plymouth, you cannot place a hold in the catalog. You can however call 734-397-0999 ext 4 to request an item be placed on the hold shelf for you. If you have not yet registered your card with CPL, you will need to bring your home library card and ID to set up an account. 

The loan period depends on the type of material. Most materials will auto-renew up to four times as long as no one else has a hold on the item.

Books borrowed through MeLCat have a loan period of 28 days. Due dates for your items can be found in your My CPL account. MeL books will auto-renew one time. Most audiovisual items borrowed through MeLCat have a loan period of 14 days; these are not renewable.

For items borrowed from outside Michigan, the lending library decides how long to loan the items, so the due dates may vary. These do not auto-renew. These will also show in your My CPL account, or give us a call at 734-397-0999 and we would be happy to look up your due date for you.

Click the Log In button located in the top right corner of every page on the CPL website, and then select Log In/Register from the dropdown. On the login page enter your entire 14 digit library card number, with no spaces, in the Username or Library Card Number field.

In the PIN or Password field enter your PIN. Find out more about PINs here. If your PIN does not work, please contact us at 734-397-0999 and we can confirm the initial PIN setting on file.

The first time you log in, you will be asked to register your account. To do this, the system will walk you through a few more steps, including: 

• Creating a username
• Confirming your email address and date of birth
• Deciding whether to keep track of your reading history

Once those steps are finished you will be taken to Your Library Dashboard, where you can:

• View and renew checked out items
• View and manage holds
• Pay fees 
• Create lists of library items for yourself or to share with others
• Add items to your Completed, In Progress, and For Later shelves to help you keep track of what you've checked out and what you would like to check out.

Don't want to register your account? Find out more here about what you can and can't access without registering.

We will assess the damage to the item, and if the item is no longer in good enough condition to circulate, you will be charged a fee for replacement. Once paid, the item belongs to you. Damaged items are only held for patron review/pickup for a limited period of time, per our policy.

Due to cataloging and processing requirements, we typically do not accept replacement items for lost or damaged material. 

If you get an overdue notice, can’t find the item, and think you may have returned it, ask for a shelf check.

We always prefer to have items returned, so if an item is overdue and you’re looking for it, call us and we may be able to extend the due date to give you more time to find it. If you left it on a plane, or are otherwise positive it’s lost, please do call us at 734-397-0999 option 3 and let us know. This helps expedite our process for replacing the item so that others may enjoy it.

We assume materials kept more than 21 days past the due date are lost, and we will bill you for replacement of the materials. If the billed item is returned in good condition, the replacement cost will be waived. If you return an item after it has been billed and sent to collections, we will waive the replacement fee, but you will still owe the non-refundable $10 collections fee. More info on fees can be found here.

For patrons under 18, the parent or guardian who signed for the card is responsible for the use of the card and any related charges.

It happens. That program you were all excited about attending is the same night as parent-teacher conferences. Or someone got sick. Or you just got a better offer. Or maybe you just changed your mind. We don't judge. But we would appreciate it if you canceled your registration so that someone from the waitlist can take your spot. It's the courteous thing to do, and it's really easy.

To cancel your registration, look for the confirmation email you received when you registered. 

There is a 'Your Registration' section that includes a red 'Cancel Registration' button.

Clicking this button will take you to a confirmation prompt on the events site, just to make sure that you really do want to cancel.

Clicking 'Yes, unregister' will cancel your registration for the event, and display a confirmation message on the same screen.

You will receive an email confirmation that your registration has been canceled. 

CALL US: 

If you have any difficulty, or can't find your confirmation email, please call the library at 734-397-0999 ext. 4 and we will walk you through it or we can remove your name from the registration list.

Thanks for being kind and canceling your registration. It helps other people have an opportunity to go to the program and also minimizes waste of program supplies and staff prep time. We appreciate you!