Sometimes the planes don't fly on time. Bennie Ford, a fifty-three-year-old failed poet turned translator, is traveling to his estranged daughter's wedding when his flight is canceled. Stuck with thousands of fuming passengers in the purgatory of O'Hare airport, he watches the clock tick and realizes that he will miss the ceremony. Frustrated, irate, and helpless, Bennie does the only thing he can: he starts to write a letter. But what begins as a hilariously excoriating demand for a refund soon becomes a lament for a life gone awry, for years misspent, talent wasted, and happiness lost. A margarita blend of outrage, wicked humor, vulnerability, intelligence, and regret, Dear American Airlines gives new meaning to the term "airport novel" and announces the emergence of major new talent in American fiction.