It's been reported that workplace incivility is on the rise, causing stress in many workers' lives. If you're trying to find positive solutions to this problem, these books may be for you.
The ape in the corner office: understanding the workplace beast in all of us by Richard Conniff
Coping with difficult people by Robert M. Bramson
Dealing with people you can't stand: how to bring out the best in people at their worst by Rick Brinkman, Rick Kirschner