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Extending the borrowing time


I am trying to renew my checked out time since 3 days. Your website does not allow me to do it. I am out of country for 15 days, I get an email today saying that I unpaid fines will be sent to collection.

Please let me renew my checked out item and let me pay any fines.

I cannot access my patron record since 3 days of frantic trying. I am unable to call the library due to time difference .



Sun, 2013-02-10 14:15

Thanks for contacting us. I have renewed the item that is checked out on the record under your name, and it is now due on March 3.

Please note that the library card number you entered when you sent this message is not in our system; we show a different library card number under your name. I think this is why you have been unsuccessful in renewing this book. When you return from your trip, please stop in and we can verify your card number and account.

Have a great trip!

Eva Davis, Director