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Support Listings Should Be Searchable

Please consider adding search functionality to your support listings on the "Contact Us" page. Conscientious users will try to review before posting, but with some 400 postings across 14 pages, it's hard to tell if a given question has been asked and answered. Hopefully this will help you as well, by reducing the number of redundant questions.

Comments

Brad Czerniak
Fri, 2012-08-24 14:43

Thank you for writing us with your suggestion to add search to our support listing.

Here's what we did: at the bottom of the listings, below the pager, is now a search box for support. Entering a query there and submitting it will open a search in a new tab/window and will look for only support comments.

Thanks again for your suggestion. I hope the search box helps. Let us know what you think!

kploosli
Fri, 2012-08-24 15:16

Wow! I'm impressed at both the responsiveness and the turnaround time. Kudos to you.

It may sound nitpicky, and obviously site design is your bailiwick, not mine, but it seems like it would be better placed up top near the dropdown to filter comments. I'm not sure how many people will find it at the bottom of the page.

Either way, it's a big step in the right direction. Thanks!