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Improvement Suggestions

1. Add cushions to the computer chairs. I apply for jobs daily and sit for hours. The wood chairs are very hard and uncomfortable. 2. Add lockers w/combinations, like the fitness area at the Summit. When I am here hours applying for jobs online, I must gather all my belongings and take them to the restroom or outside when answering/making a phone call, as phone call reception is poor to non-existent in the building. 3. Consider adding restrooms inside the main building. Again, when using the computers, it is cumbersome to gather belongings, check out materials and then use the restroom; only to bring all back into the building when done using the restroom.
 

Comments

eva
Wed, 2011-07-20 09:38

Thank you for your suggestions for improvement. I am glad to hear that you enjoy using the library and choose to use our services.

Generally speaking, we are not able to provide these items to you, for various reasons ranging from budget issues to hygiene issues to noise to wanting to encourage patrons to exhibit certain behaviors. I will address each suggestion as you've listed them:

1. The wooden chairs at the Web Express computers were deliberately chosen for their durability, ease of maintenance, and for harmonizing with our existing decor. We have no plans to change them. We do have a couple of patrons who bring a cushion with them to use these computers, and had for a period of time one patron who brought his own chair. Those are options for you as well.

2. We want patrons to keep their belongings with them, and will not be providing lockers for public use. Besides the safety issues of providing storage for unknown items, we have neither the money nor the space to do so. We encourage people to take responsibility for their belongings. Keeping your things with you is the best way to safeguard them from being stolen.

3. The main public restrooms are located in the lobby, which is a standard construct for public buildings. It keeps noise from the toilets and hand dryers away from the main area of the library. We have neither the money nor the space to move the restrooms into the library proper.

I am sorry that I am not able to satisfy your concerns. Thank you for taking the time to contact us, and best of luck to you in your job search.

Best,

Eva Davis, Director

Pat Reads
Wed, 2014-03-05 09:20

Many times I have checked out a book only to find after getting it home that I am unable to sit down and enjoy reading it because it smells so strongly of perfume or tobacco smoke that I soon develop a headache, stuffy nose, or watery eyes.

I would suggest that in addition to your relatively new policy to charge .25 for requested books that are not picked up on time, you also institute a fine for books returned smelling of perfume and or smoke.

eva
Wed, 2014-03-05 17:44

Thank you for your suggestion.

It is one of the joys and also one of the trials of the public library that we share our materials with everyone and allow them to be taken into their homes. We do charge patrons the full replacement cost for items that they return in such poor condition that we determine we cannot circulate it anymore. Items returned with (and this is going to be a bit gross) odors, stains, crumbs, squished bugs, boogers, dog-ears, tick marks, or other minor damage are considered part of the expected wear and tear over the life of the book.

Frankly, a $.25 fine for odors would be impractical for us to enforce and even more difficult to justify. Sniffing books is not part of our checkin process, and assigning "blame" with a $.25 fine to a specific patron for a book that smells is not as cut-and-dried as assessing a $.25 fine for a hold item not picked up. I know if you asked us to hold a book; I know that my staff put time and effort into pulling the book, processing the hold, and holding it for you; I know if you didn't pick it up. But dog-ears may have been made by the 17th patron before you; the tick marks may have been made seven patrons ago; the odor may have seeped in three or four patrons before you.

As a heavy library user myself, I get what you're saying and understand your frustration, and I'm sorry that I'm not able to implement your suggestion.

Best,
Eva Davis, Director