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I need a "MANUAL" to use this site . . .

Is there somewhere on this site where I can go to find out what all the different categories, sub-categories, buttons (such as EDIT, TRACK, ITEM HISTORY, MY RATINGS, PERSONAL INFO, ETC.) what they all mean and/or what they are used for??

Comments

Brad Czerniak
Fri, 2010-10-08 09:44

Thank you for contacting us regarding our website.

We do not have a manual for explaining the menu items in user accounts and patron records. However, we are happy to assist with any questions you may have.

When we receive questions about a particular feature, that feedback is used to either

  1. Improve the feature to make it easier to use
  2. Create documentation and training materials

For instance, we've created videos to demonstrate scanning with our copiers and how to use our self-check machines. We've likewise made countless content, menu, and style changes to the website in an attempt to make it easier to use and more enjoyable.

In your website account:

  • View shows a page with a button to your patron record (if available) and a list of recent public posts
  • Edit lets you change your username, password, and enter your name and library barcode to enable the patron record button feature. You can likewise opt in and out of some secondary features
  • Track shows certain activities you've performed on the website, such as creating a support comment or other content

In your patron record:

  • Personal Info pops up a box that lets you edit your email address and specify how you wish to be contacted by the library
  • Preferred Searches
  • is a screen where you can view and manage searches you've saved in the catalog. If you save a search, you'll receive an email when new items matching that term are added to the catalog. It's pretty cool

  • Item History is an opt-in feature that lets you keep a personal list of the things you've checked out
  • My Ratings shows the items in the catalog that you've star rated
  • My Lists lets you create lists and add items from the catalog to them to organize what you'd like to check out; or for citations for a school project, etc.
  • Program Calendar takes you to the Program Calendar. If you are registered for programs, another link will appear to show a list of those programs
  • Closer to the top of the page are links (without colorful buttons) that let you see your list of checked-out items and current holds

If I've missed any buttons or links and you'd like further explanation, please reply and I'd be happy to walk you through them. Also, if you think some of the wording or other parts of the user profiles could be more clear, your suggestions would be appreciated.

Thanks again for contacting us about the website. Have a wonderful day.

sboughan
Fri, 2010-10-08 19:29

What does the "freeze" button do?

Brad Czerniak
Sat, 2010-10-09 12:46

Freezing a hold will maintain your place in the hold line, but your hold will not be fulfilled as long as it's frozen. This is useful if you plan on traveling for more than a few days but don't want to give up your hold. Other people with a large number of holds use freezing to regulate the number of items they receive at a given time.

Thank you for writing us today. Have a great weekend!

jenniferschein@...
Thu, 2010-10-14 08:30

HELP! I can't log in. I can log in using a username and password, but when I try to request a book I am asked to log in again, using my name and library card number. I've tried all sorts of things - using one of my names (First or Last), refreshing, going back and starting again, and I can't figure it out. I'm out of ideas. All I want to do is request a book. Please help. Thank you.