I am unable to request materials from the online catalogue. When I enter my name and library card number on the website and hit submit, instead of indicating that the request has been processed, the site takes me to my patron record, showing what is checked out, requested, etc.
Hi! I love your poems and fingerplays page. If you put an image on it, it could be pinned on Pinterest. Just an idea... I know I would add it to my board!
I am trying to renew my checked out time since 3 days. Your website does not allow me to do it. I am out of country for 15 days, I get an email today saying that I unpaid fines will be sent to collection.
Please let me renew my checked out item and let me pay any fines.
I cannot access my patron record since 3 days of frantic trying. I am unable to call the library due to time difference .
Because there's only a category for DVDs, I'd like to see a new category for blu-ray discs, so I can either look for or be notified (through RSS) when the library gets new high-resolution media.
I just applied for a library card and after I hit submit, the apply page came up again with no acknowledgement of my application. I am not sure if there was a computer glitch or the information has been sent. I have not received anything to my email either. I just don't want to resubmit and have multiple applications at your end if there doesn't need to be. Please let me know the status. Thanks!
I am a family researcher in Ontario, Canada. I found your "Canton Observer" database and have found some names I am researching. When I click on the abstract, the PDF file does not load.
Please consider adding search functionality to your support listings on the "Contact Us" page. Conscientious users will try to review before posting, but with some 400 postings across 14 pages, it's hard to tell if a given question has been asked and answered. Hopefully this will help you as well, by reducing the number of redundant questions.
Every week I check the New books - Non-fiction. The Fiction books take so very long to load as there are 10000 titles - that I run out of time and patience waiting for them. Can this information be adjusted to include just the new fiction titles for the week like the non-fiction? It would be so helpful.
Also, I would suggest the same for the Movies.I don't really need to know what was ordered 10000 items ago.
The Canton Public Library website is amazing because there are so many things you can do! You can look up the books/movies you want and put them on hold, read about new events going on, do the online summer reading program (Connect Your Summer) and much more! I really love the Connect Your Summer program because it's very exciting and it's a great opportunity for people of all ages to get out and do more things. Thanks and keep up the good work!
I really like being able to check out the new arrivals on the website. However, since I usually go to the main Fiction link (since I am usually not looking for a specific genre, just browing), the default number of results appears to be set (limited to) 10,000 records. This makes for a very (VERY!) slow database query and it takes a very long time for the results to be returned, making this section difficult to use. It would be great if the default number of results could be limited to a smaller number (500? 1,000?) to speed everything up. I don't know how the database is set up, but it might also be worth looking into the actual query to see if there is a more efficient way to pull those results. Thanks for everything you do -- we love CPL!
Why can't we go on iTunes?
I have submitted suggestions to purchase a few ebooks and, when doing so, used 'other' as the material type because there is no option for a book-type of 'ebook'. I suggest that you add 'ebook' as a material type in your drop-down list of types to choose from when suggesting materials.
I am annoyed that I have to go through a named account login page before I can get to a library-card-number (patron) login. How about a patron login link on your site's home page?
I have been attempting to submit a suggestion for purchase of: SNOW FLOWER AND THE SECRET FAN DVD. The website sends me to a link to subscribe to the newsletter, which I did; but it will not allow me to go back to submitting the request--Any suggestions on how I can get out of this loop. I have tried numerous times.
Thanks for your assistance.
I'm seeing an ugly background and can't believe that this is an intentional "improvement"... so wonder if the website has been hacked.
The background I see is now light-gray, with a large white "C" overlaying 2 bones in a cross.
If it was an intentional change, then consider this email as negative feedback. I much prefer the simple white background.
You sure want to make it hard for me. Every Monday I review the new books in the CPL collection. I see this 'crazy C' - then I see grey background and blue print. It really makes it hard to read as the crazy 'C' distracts and really doesn't make sense (yeh, I know it is supposed to mean Canton) but with all the extra dog bones, it makes it hard to read what I wish to read. Blue print on a grey-blue background does not cut it. Please consider (soon) going back to what can be read - like what you are reading from me - black on white. Thank you.
Is it possible to get notifications of new DVD's ordered or received by CPL? I'm using the RSS for the "dvd f" feed and I didn't see "Burn Notice" in this feed, but I see it is at the library.
The "dvd tv series" feed seems to no longer be updated, although the link for the feed still appears on your web page.
In many cases, I'd like to limit my search results to just books, rather than have Audio or other media forms mixed into the list. Just a thought.
I'm only an occasional user of the Library website and then usually only of the catalog search page. I can't remember how I get there each time, so I usually start by entering an author or title in the home page search field then clicking the magnifying glass icon, which takes me to the actual search page. Then after the first search, I don't know how to get back to the search page, because I look at the links menu on the left side and no link is for the catalog. It is only after a period of several minutes scanning all the links on the entire page that I discover that the "Catalog" link at the left in the bold line at the top of the page takes me there. Possibly many people catch that right away, but it would help me greatly if the menu on the left side of the page would also list the catalog.
Hope this feedback is helpful to you.