Borrowing for non-Canton residents
Dear Canton Public Library, I was very dissatisfied with my latest visit to the Canton Public Library. Having grown up in Plymouth, I frequently used the reciprocal borrowing program at your library. I was always able to check out the materials I required, and I was always treated with respect. Recently I was working on a school project and needed some resources from the library. After gathering five books for my project, I headed to the check-out line. Once the librarian scanned my card she told me that I could only check out two books at a time. I was confused, especially because other patrons in front of me in line had checked out stacks of books without a problem. Then I was told that I was only permitted two books because I am a Belleville resident. I was surprised since Plymouth residents do not have a two book limit. I was also very embarassed. Here I was, with a long line of patrons waiting behind me, having to select two books of my five. I can't remember the last time I was to feel so unwelcome. I thought public libraries were supposed to encourage education. Yet here I was being penalized for not living in the right zip code. I had to visit a different library in order to gather the required materials for my project because two books was not sufficient. Why does the Canton Public Library only allow Belleville residents to borrow two books? Why are Belleville residents treated differently than Plymouth residents? What other city residents are only permitted limited access to the library? Also, I looked on your website under borrowing policies and reciprocal borrowing. I noticed that these limits are not listed. Why not? How can non-Canton residents avoid the embarassment of having their books taken away at check-out if these policies are not public? Would you consider allowing non-residents to have wider access to the library's resources? Thank you for your time and consideration.