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On the twelfth, I had four DVDs due. I renewed them all on the eleventh. However, I logged into my account today and found out I had a $4.00 fine on one of the DVDs that I renewed... What happened?


Thu, 2009-12-17 11:32

That's a good question-and a common one! Your record shows that the other DVDs were successfully renewed on the 11th. What may have happened is the box for the fourth movie wasn't check marked before you submitted your request for renewal, and the fines accrued until you looked at your record again last night. The common error is to not double check your record before signing off. Thanks for allowing us to clear up a frequently asked question.