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Information Services – Intern

Under the management of the information Services Department Head, the intern provides information, reference and readers’ advisory services at the public service desks as a part of a departmental team. The intern will plan and complete a special project for the department and participate in collection development, programming and projects in support of the library’s mission, core values and strategic plan. The intern will serve users of all ages with a wide variety of programs, print resources and electronic databases, including the Internet.

The Canton Public Library’s internship program offers paid, practical library experience for students currently enrolled in a School of Information/Library Science Master’s program. Students are responsible for providing evidence of enrollment and satisfactory progress toward completion of their degrees.

Internship positions may also qualify for Directed Field Experience or Practicum credit, with specifics to be arranged between the student, his/her CPL Department Head, and the manager of the University Practical Engagement or Practicum Program. 
This position is classified as temporary part-time intern position and provides no benefits afforded to employees classified as regular, is non-exempt from overtime, and requires evening and weekend hours.
Essential Duties and Responsibilities
include the following; other duties as assigned.
• Accurately and efficiently answer patron questions in various forms
• Assist and train patrons in the navigation of the library website and the library’s online services
• Assist patrons with self-checkout stations and other library equipment
• Respond to patron questions regarding their library account, including holds, interlibrary loan, program registration, and account issues, following established policies and procedures to select appropriate solutions and communicate options to the patron
• Demonstrate and troubleshoot the use of equipment, PCs, and related software as needed
• Locate and retrieve library materials requested by patrons according to established procedures
• Perform reader’s advisory by suggesting age-appropriate materials to patrons
• Maintain neat and orderly library appearance
• Assist at all public service desks as needed
• Assist with checkout, check-in, and shelving functions as needed, following established guidelines and procedures
• Greet and assist patrons throughout the entire library, assessing patron needs and referring as needed
• Refer patron queries and issues beyond the Librarian Intern’s scope of authority to the Librarian-in-Charge or library administration as appropriate
Assist Librarian or Program Specialist with programs for patrons
Selects, develops, and maintains assigned collections
Assist the Librarian with collection development and maintenance tasks
• Compile, review and/or interpret statistical data
• Independently or with others, research, recommend, implement and monitor projects as assigned
• Serve on workgroups/committees and participate in library initiatives as assigned
• Stay informed of library news and events via review of all forms of library communication: website, email, SharePoint, library newsletter and blog. Contribute content as appropriate.
• Enforce library policies using a polite and professional approach
• Accept special assignments or duties in support of the library’s goals and objectives
Minimum Qualifications: 
Current enrollment in a library science program from an ALA-accredited school
One year of experience in a customer service environment
Working knowledge of common computer applications, including Microsoft Office and the Internet
Punctuality and dependability
Consistent display of public service attitude that reflects the library’s values
Ability to complete special projects while maintaining routine duties
Knowledge of library operations and services, including an understanding of and adherence to fundamental principles of open access to library materials and the privacy rights of patrons
Ability to exercise initiative and independent judgment
Ability to maintain a calm atmosphere, ensure safety, and respond to emergencies
Ability to persuade, negotiate and resolve conflict
Ability to work with patrons of varied backgrounds, ages, and abilities
Written and verbal communication skills at the level typically acquired with enrollment in a Master’s degree program
Preferred Qualifications: 
Coursework related to area of focus/department
Experience in a public library
Experience working with diverse patrons of all ages, ethnicities, and backgrounds
Experience with bibliographic instruction
Drupal experience
Creative problem solving ability
Essential Functions: 
Ability to lift and carry boxes up to 25 lbs. and push carts weighing up to 200 lbs.
Ability to sit, stand, and walk for long periods of time, and the ability to bend, reach, stoop, or crouch when assisting patrons
Sufficient clarity of speech and hearing which permits the employee to communicate in writing and verbally
Sufficient vision which permits the employee to produce and review a wide variety of materials in both electronic and hard copy form
Ability to work effectively under stressful conditions in a fast-paced environment
Reports To: 
Rebecca Havenstein-Coughlin, Department Head – Information Services
Hiring Range and Hours Per Week: 
Starting Wage: $12.00 per hour Scheduled Hours: Eighteen (18) hours per week Duration: Two (2) years or graduation from Master’s program, whichever occurs first
No Benefits
Application Information: 

Complete application packets — including application form, cover letter, and resume — postmarked or received by 6:00 PM on Sunday, September 28, 2014 will be eligible for consideration.

Submit application packets to:
Marian Nicholson, Business Services Department Head
Canton Public Library
1200 S. Canton Center Rd.
Canton, MI 48188

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not a contract between the library and the employee. The library reserves the right to revise this job description at its discretion.

The Canton Public Library is an EEO employer.